1. What is FairMart?

FairMart is an e-commerce marketplace which is a new inclusion of Fair Group. Fair Group is the fastest-growing conglomerate. FairMart looks forward to providing its clients with a quality and premium online shopping experience by partnering only with renowned and trusted brands.

2. How to order on FairMart?

To order, use the signup option on our website and create an account with FairMart. After that add your desired product to the cart and select checkout. Select your preferred payment method and fill in the necessary details to complete the order. After the order is placed you will receive a confirmation through email/SMS.

3. Are the products original from the brands?

FairMart partners with only renowned trusted brands and manufacturers. Hence, we are able to provide authentic and quality products. Furthermore, our warranty facilities offered by our brands help our customers to get the best out of the original products

4. Do your products have warranty?

We do have a product warranty policy which depends on the product type. Warranties are provided by our merchants. Each product carries unique warranties like service warranty, parts warranty or international warranty which are provided by the brand/merchant.

5. Are you offering free delivery?

We are offering free delivery with every order worth over 500tk.

6. Can I give gift to someone through FairMart?

You can purchase any product to gift someone. All you need to do is order online, make the transaction, provide the address where you want the gift to be delivered (click on gift option at checkout page). We will deliver the package as a gift.

7. Do you have cash on delivery service?

FairMart provides cash on delivery service to its customer with express delivery service.

8. Do you provide EMI service?

Customers can buy any product with 0% interest upto 24 months EMI.

9. What is your delivery timeline?

Our product delivery timeline 4-5 working days for Inside Dhaka and 7-10 working days Out Side Dhaka.

10. What is your return and refund policy?

Please visit the following link https://fairmart.com.bd/return-and-refund-policy to learn about our return and refund policy.

11. How to cancel or change my order?

Dear Sir/Madam, to cancel or change your order please contact us at +880 9613505090 or mail us at support@FairMart.com.bd

12. When will I get my refund?

Dear Sir/Madam, FairMart will process your refund request within 15working days after that our payment gateway service will take 7 to 30 working days to complete the overall refund process. 

13. Where is my order?

Dear Sir/Madam, to track you order simply visit this link and with the order Id track the status of your order. If you have more quires regarding your order simply mail us at support@FairMart.com.bd

14. Is my account information secure?

Dear Sir/Madam, yes your information are secured with us. Please visit the following link and review our privacy policy for better understanding.

15.How to submit complaints, queries or suggestion?

Dear Sir/Madam, to contact us you can mail us at support@FairMart.com.bd or call our hotline number +880 9613505090 or contact us via social media and let us know your complaint, queries or suggestion. Our main objective is to provide customers with premium experience so we give top priority to our customers query, complaints or suggestions.